What does wagering mean?
Wagering, also known as playthrough or rollover, is a requirement that dictates how many times you must bet your bonus funds before they are converted into real cash that can be withdrawn. This ensures that bonuses are used for gameplay rather than being immediately cashed out.
Why can't I withdraw my bonus?
Bonus funds are typically locked until the associated wagering requirements are fully met. If you try to withdraw while a bonus is active, you may forfeit the remaining bonus and any winnings derived from it. Always check your progress in your account.
Why did my balance drop when I claimed an offer?
This usually happens because the system consumes your real cash balance first before utilizing bonus credits. Alternatively, some offers may involve a separate bonus wallet. You can view the distribution of your funds in the account balance section.
Do all games count equally?
No, most bonuses employ game weighting. High-volatility games like slots usually contribute fully to wagering, while table games or live dealer options contribute a lower percentage because they offer a higher mathematical return to the player.
Can I hold two bonuses at once?
Generally, only one active bonus can be utilized at a time. If you claim a new offer while another is still active, the previous bonus may be voided. Please refer to the specific terms of each offer in your account.
What happens when a bonus expires?
Once the validity period for a bonus ends, any remaining bonus funds and the winnings generated from them are typically removed from the account. It is important to complete the wagering requirements within the specified timeframe.
Can I cancel a bonus?
Yes, players can typically opt out of a bonus. However, canceling a bonus usually means you forfeit all winnings earned using those bonus funds. We recommend contacting support if you are unsure about the cancellation process.
Where do I check my wagering progress?
Your current wagering progress is tracked in real-time within your account profile under the bonuses or promotions tab. This section shows how much more you need to bet before the funds become withdrawable.